Last updated: August 2025
At DUUM, we stand behind the quality of every product we create.
If you are not satisfied with your purchase, we will make it right.
Returns
- You may return items within 14 days of delivery.
- Products must be unused, unworn, and in original packaging.
- Customized or worn items cannot be returned.
Exchanges
- Size or color exchanges are accepted within the same 14-day period.
- If the requested size is not available, we will issue a refund instead.
Refunds
- Once your return is received and inspected, we will notify you.
- Approved refunds are processed to your original payment method.
- Please allow 5–10 business days for the amount to appear in your account.
Shipping Costs
- Return shipping costs are the responsibility of the customer.
- Shipping costs are non-refundable.
How to Start a Return
- Contact us at info@duum.pro with your order number.
- We will provide the return instructions.
- Send the product back in secure packaging.
Questions
For any issues, contact us at info@duum.pro.
We answer every request.